URBBANA APPRECIATION VIU LOYALTY PROGRAM

Everything to make your heart beat

Introducing our new loyalty program, designed to express our heartfelt gratitude to you. By signing up, you'll gain access to a host of exclusive offers, rewards, and an array of exciting benefits in the future.

Embark on this rewarding journey with us and reap the advantages. Becoming a member is easy and convenient – you can join with just one click online or sign up in-store.

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“As director of URBBANA, my ambition is for this program to reflect our deep appreciation to you, as a cherished patron”

Sam Abi

  • Join the VIU Loyalty Program

    Become a part of the URBBANA family today. Sign up for our VIU Loyalty Program with just your email either online or at any URBBANA boutique. Start enjoying the rewards and exclusive offers tailored just for you!

  • How to Earn VIU Points

    Every dollar you spend with URBBANA earns you VIU points. Whether you’re shopping for our bespoke suits or selecting the perfect accessory, your every purchase brings you valuable points. Start building your points with every transaction over $100 and watch as your rewards grow with your wardrobe.

  • How to Use Your Points

    Redeeming your VIU points is just as easy as earning them. Use your points for purchases both online and in our boutiques. Every point you earn brings you closer to the next exquisite piece in your collection.

FAQs

How will I know how many VIU points I have?

You can easily check your points balance by logging into your account on our website or asking our staff in-store. We are also working on introducing a mobile app for even more convenience.

Do VIU points expire?

Currently, your points expire after two years. However, we encourage you to use them to enjoy the full benefits of the program. Should any changes to this policy occur, we’ll inform you well in advance.

What happens to my points if I need to return an item?

If you return an item, the points you earned from that purchase will be deducted from your VIU account. If those points have been used, your refund will reflect the balance after the points' deduction.

How can I use my VIU points in-store?

To redeem your VIU points at any URBBANA boutique, simply present a valid ID along with your account details at the time of purchase. This allows us to verify your identity and ensure that the points are matched correctly to your account. Enjoy personalizing your shopping experience with the rewards you’ve earned.

Are there any fees associated with becoming a VIU member?

Absolutely not. Our VIU Loyalty Program is complimentary as a token of our appreciation for your continued support.